Customer Management
Manage customers across the customer lifecycle to guide customer interactions, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth
Module Content
- Devise strategies to meet customer requirements and expectations based on sales and customer management knowledge
- Lead budgeting and regulatory processes, ensuring consistent frameworks used to formulate and optimise business solutions
- Formulate service innovation frameworks
- Drive culture that promotes service innovations
- Devise service quality and customer satisfaction performance against benchmarking criteria and key performance indicators
- Guide discussions on service quality and customer satisfaction with stakeholders
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with classroom/group discussions, case studies and presentations. The group discussions give participants the opportunities to share their experience while case studies & presentations help the practice and application of concepts and approaches learned through the course.
Learning Outcomes
- Develop sales strategies to meet customer requirements and expectations by initiating and formulating service innovation frameworks based on understanding their buying decision making behaviour as well as sales and customer management knowledge.
- Lead and manage budget setting and regulatory processes that are consistent when developing and optimising business solutions.
- Develop a service quality and customer satisfaction performance benchmarking plan for communicating and discussing with stakeholders.
- Business Development Manager, Sales and Marketing Manager, Vertical Sales Account Manager, Assistant Manager, Supervisor, Team Lead in the logistics or sales and customer service of a logistics organisation.
- PMEs who have the relevant work experience from other service industries or sectors wanting to enhance their knowledge and skills, wanting to expand their job portfolio or are seeking national certification/qualification in the Logistics sector specialising in sales and customer service.
- PMEs and career switchers with supervisory or managerial experience, or individuals in other related industries or wanting to join the logistics sector specialising in Sales and Customer Service
- Applicants must be proficient with digital devices and apps to attend the e-Learning activity independently
English
Total Training Hours: 16 hours (2 days)
Participants who achieve at least 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
(FOR ALL 16 Hours course)
Participants who achieve 100% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
(FOR ALL 4/ 8 Hours course)
Course Schedule
UPCOMING DATES:
Please call 63341080 for more information
TIME:
6.30 pm to 10.30 pm
Mode of Delivery:
Classroom Learning
UPCOMING DATES:
Please call 63341080 for more information
TIME:
6:30pm to 10:30pm
Mode of Delivery:
Online Learning (Zoom)
Total Training Hours: 16 hours (4 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| CATEGORY | Singapore Citizens & Permanent Residents |
Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents |
| FUNDING SOURCE | SkillsFuture Funding (Baseline) |
SkillsFuture Mid-Career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs |
| Course Fees | $850.00 | $850.00 | $850.00 |
| SkillsFuture Funding | $425.00 | $595.00 | $595.00 |
| Total Nett Fee | $425.00 | $255.00 | $255.00 |
| GST (9%) | $76.50 | $76.50 | $76.50 |
| Total Fee Payable to SCCIOB | $501.50 | $331.50 | $331.50 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
UTAP – Get up to 50% Nett Course Fee support as an NTUC Member!
| In-Classroom Training | Synchronous e-learning | |
| TGS Code | TGS-2023018243 | |
| Course Support Period | 18 Jan 2023 to 17 Jan 2027 |